‍Challenge

Wilko, a leading UK-based retail chain, faced significant shrinkage and frequent incidents of shoplifting across its stores. The company needed an efficient solution to address theft, reduce losses, and improve overall store security, particularly in high-traffic locations.

‍

‍Solution

We provided Wilko with our specialized store detective and loss prevention services, integrating a strong team of security experts directly into their annual loss prevention strategy. Our store detectives were strategically deployed to monitor and deter shoplifting and anti-social behavior, working closely with the in-store staff to ensure a swift and effective response. Additionally, we supplied 40 to 50 uniformed security guards daily across various Wilko stores, dedicated to preventing anti-social behavior and ensuring a safe and secure environment for both customers and staff.

Key Services Provided:

1. Store Detective Integration: Our team became a critical part of Wilko’s loss prevention plan, conducting daily patrols and surveillance to identify and arrest shoplifters.
2. Proactive Theft Prevention: Detectives proactively engaged with customers to deter theft and identified suspicious behavior, preventing theft before it occurred.
3. Anti-Social Behavior Management: We provided uniformed security guards on-site to manage and prevent anti-social behavior, creating a visible and authoritative presence to discourage disruptive actions.

Results:

1. Significant Reduction in Shrinkage: Wilko experienced a noticeable drop in shrinkage, as the presence of trained store detectives and uniformed security guards deterred shoplifters and prevented losses.
2. High Volume of Shoplifters Arrested: Our team consistently arrested a high number of shoplifters, contributing to the store's overall reduction in theft-related losses.
3. Enhanced Security: The integration of store detectives and a team of security guards within Wilko's loss prevention plan strengthened the overall security of their locations, reducing both theft and anti-social behavior.
4. Improved Customer Experience: The visible presence of uniformed security guards helped create a safe and welcoming environment for customers, enhancing their shopping experience and minimizing disturbances.
5. Increased Employee Confidence: Staff members felt more secure knowing that a professional security team was actively monitoring the store, leading to improved morale and safety.

‍

‍Long-Term Partnership

We held the contract with Wilko for over 6 years, consistently delivering exceptional service and results. Our commitment to excellence and the measurable impact of our services led to us successfully retaining the contract during two separate tender processes. This long-term partnership highlights the trust Wilko placed in our services and our ability to consistently meet their evolving security needs

‍

Working with PricewaterhouseCoopers (PwC)

When Wilko fell into administration, we continued our commitment to security by working closely with PricewaterhouseCoopers (PwC) until the final store closure. Our collaboration with PwC was pivotal in ensuring smooth operations during this challenging period. Through our exceptional service and dedication, we forged a strong relationship with PwC, leading to additional work and opportunities through their recommendation. Our ability to navigate the complexities of the situation and provide unwavering support solidified our reputation as a trusted partner in retail security.

‍

‍Conclusion

By integrating our store detective, security guard, and loss prevention services into their strategy, Wilko significantly reduced shrinkage and theft while maintaining a safe and secure shopping environment. Our proactive approach, high volume of arrests, and comprehensive security measures, including the daily deployment of uniformed security guards, ensured that Wilko’s stores remained protected. Our sustained success over the years, including retaining the contract at tender twice and building a valuable relationship with PwC, demonstrates the value of our team as a trusted partner in their ongoing loss prevention efforts.